Your Length of Stay is denoted in “Nights.”  Why is that? 

We rent in “Nights” versus “Days” to remain consistent with your lodging stay.  For example if you were staying a resort from Monday to Friday that would be a four night stay (Monday night, Tuesday night, Wednesday night and Thursday night) even though you would have the stroller for five days.

How do I get my stroller?

Your stroller will be delivered to the bell services desk of your resort.  Once you have checked in, simply go to the bell services desk and claim it as you would luggage. You do not need to be present for delivery of the stroller to the resort.  See Private Residences below for rental information if you are staying at a private residence.

How do you know where to deliver? Where should I put delivery information?

Your lodging information should be listed in the Delivery Information Section.  Please enter the Resort Name (or "Private Residence") in the Company Name field and the physical location in the Address section.  Please note that the billing address should reflect the address associated with your payment.  HINT: Your billing address should not match your shipping information.

What if my drop-off and pick-up locations are not the same?

Enter in the location of the location that you would like the stroller to be delivered in the Delivery Information Section, then in the Special Instructions Section, let us know that you have a different return location and give us the address of this second location.

How early will our stroller be available on check-in day?

Your stroller will be waiting for you at the bell services desk by 11 AM.  See Private Residences below for rental information if you are staying at a private residence.

What time is our stroller due back to the bell services desk on our check-out day?

Strollers are due back to the bell services desk no later than 11 AM on the day of check-out. See Private Residences below for rental information if you are staying at a private residence.

Where do you deliver?

We deliver to the Walt Disney World, Universal Orlando and Sea World resorts and surrounding areas at no charge.  If you believe that you are outside the immediate area of one of these attractions, please contact us to discuss your resort location further.  Chances are we do deliver to where you will be staying.

What is your cancellation policy?

A full refund will be given to all cancellations made 5 days prior to check-in. All cancellations made within the 5 day window will be charged the minimum rental fee of $30 for a single stroller and $50 for a double stroller.  Please contact us via phone or email should you need to cancel your stroller rental.

What should I do if I need to extend my stroller rental?

If you would like to extend the length of your stroller rental, simply call us to let us know your new check out date.  We can send you an invoice via email for the additional nights or arrange to collect payment in person.  For example, if you wanted to extend the length of you current 3-night single stroller rental ($30) to a 5-night stroller rental ($50) we would invoice you for the difference ($20).

What type of payments do you accept?

We use PayPal to process payments and to ensure that your information is kept safe.  PayPal offers a variety of payment options including Visa, MasterCard, American Express, Discover and electronic check.

What if I have a problem with my stroller?

Contact us immediately.  We will make arrangements with you to get you another stroller as soon as possible.  We can be reached at 407-584-7475.  Our number is also listed on the stroller.   

What happens if my stroller is lost or stolen?

First, don’t panic.  Ask the closest theme park employee if the stroller has been moved to another area.  If your stroller cannot be located, contact Guest Services and file a claim.  Don’t forget that both your name and our company contact information are clearly visible on the stroller.  Next, contact us at 407-584-7475.  We find that in most cases, strollers are recovered.  In the unlikely event that your stroller is not located, you will be responsible for the cost to replace your stroller.  If you are concerned with this possibility, we highly recommend that you purchase the Loss/Damage Waiver.  The Loss/Damage Waiver only covers loss of or damage to the stroller itself.  It does not cover any personal belongings.  We advise that you do not leave any valuables unattended in your stroller.

How do I notify you of any reservation changes?

Please contact us via phone or email to notify us of any changes regarding your stroller (i.e. check-in/out dates, resort location, etc.) 

Private Residences:

If you are staying in a private residence or somewhere that does not have luggage service/storage, enter the address in the "ship to" location at check-out.  To arrange for delivery of your stroller, please call us once you have arrived at 407-584-7475 to schedule a drop-off time.  We will know that you are arriving in the area that day and will be expecting your call.   Should you get our voicemail service, please leave your name and a two hour window that you will be present at the residence for delivery.  We will call you back as soon as possible to confirm.  You must be present for delivery.  Stroller return time will be determined during drop-off.  If anything changes during your stay, don't worry.  You can always call us to update your return time.

Other Questions?

Have a question that we did not answer?  Give us a call at 407-584-7475 or email us and we will be happy to answer all of your questions.  Remember, we are here for you.  Let us help you make this your best vacation ever!